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Job Title: Branch Greeter
Branch Location: Cactus
Hours Needed: Part-time
Salary Range: $8.17 - $10.21/hr

Description
SUMMARY:

Enhances the quality of life for our members by meeting or exceeding their service expectations.  Provides high quality service by greeting members and creating a positive member experience by presenting a welcoming face and voice to our clientele at all times.  Responsible for orchestrating the efficient flow of lobby and telephone traffic. Responsible for the First Impression/Receptionist area by answering initial/basic member questions regarding Credit Union services, and directing members to the appropriate department or person to most efficiently service their needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Supports the mission of the Credit Union by enhancing the quality of life for our members.
• Provides a sincere welcome greeting to people entering the facility.  Makes direct eye contact with people greeted.
• Provides a sincere parting acknowledgement as people leave the facility.  Makes direct eye contact with people exiting.
• Through active listening, identifies needs and directs members to the appropriate area or person to meet those needs.
• Maintains a product knowledge level that supports the smooth flow of traffic.
• Presents and explains basic Credit Union services and products to members and directs members to the appropriate staff to assist in meeting their financial needs. Orders checks, sends and receives faxes and provides notary service.
• Answers questions and solves problems for members by listening to problems, collecting data, securing answers and reporting results to the inquiring party. 
• Responsible for establishing and maintaining effective, professional business relations with members.
  • Maintains privacy of member account information.
  • Ensures that the Credit Union’s quality reputation is maintained and projected.
• Responsible for participating in daily operations to promote effective working relationships with co-workers and quality service to members.
  • Assists area personnel as required.
  • Check MSO lobby for members waiting that may be signed in from MSR line and direct member to appropriate personnel. 
  • Communicate with MSOs when members have waited longer than 5 minutes.
  • Keeps supervisor informed of area activities and significant problems.
  • Attends meetings as required.
• Responsible for related duties as required or assigned.
  • Actively and professionally suggest/refer Credit Union services. Performs related clerical duties as needed.
  • Monitors member hospitality area to maintain supply of cookies, water and coffee/clean coffee pots daily.
  • Check lobby PC daily to ensure operating properly.
  • Supply brochure racks with appropriate Credit Union West materials. 
  • Ensures that work area and member common area are clean, secure, and well maintained.
  • Performs research as needed.

SUPERVISORY RESPONSIBILITIES:

No requirement.

SERVICE STANDARDS:

• Be prompt, smile and refer to the member/team member by name.
• Respond in a timely manner.
• Listen and make recommendations that will benefit the member/team member.
• Be thorough and accurate.
• Thank the member/team member.

PERFORMANCE STANDARDS:

• Enhances the quality of life for Credit Union members. 
• Ensures that FIS functions are efficiently, and accurately performed in accordance with established policies, standards, and security procedures.
• Maintains good business relationships with members.  Ensures members’ problems or questions are courteously and promptly resolved. 
• Maintains good working relationships and coordination exist with area personnel and management.  Provides assistance to area staff as needed. 
• Ensures that the Credit Union's professional reputation is maintained and conveyed.

QUALIFICATIONS:

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

WORKING CONDITIONS:

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

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INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.  They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.  Well constructed job descriptions are an integral part of any effective compensation system. 

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate. 

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.

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